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3CX Technical Support
Technical Support Options

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Access to Deerfield.com 3CX Support - 1 year 

Deerfield.com provided support is available via email, live chat and phone and includes the following
  • Help on configuring 3CX Phone System and questions in relation to its operation
  • Troubleshooting of external extensions and bridges via Tunnel
  • Help with configuration of supported phones
  • Troubleshooting of supported gateways and interface cards in 3CX with standard templated configuration
  • Analysis of SIP logs in case of interoperability issues with supported VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only
  • In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a 3CX issue and will direct customers to vendor/provider if it is the former, with our findings

NOT INCLUDED:

  • Remote installation
  • Unsupported SIP Phones, Gateways or cards
  • Non-standard configurations of devices
  • Configuration of phones beyond provisioned templates
  • Remote extension and bridge support that does not use the tunnel
  • Troubleshooting unsupported VoIP Providers. We will give pointers but we can not guarantee interoperability with all providers


Options:

Quantity:  
Email address and current 3CX license are required:

 




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